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Filtering by: Agency Human Resources Administration (HRA) Required Report Name Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers

Late Notice - Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers

Date Published:

2021-03-16

Description:

Report including 1. What changes to operations, policies and procedures have been implemented to improve wait times; 2. The current wait times at each job center and SNAP center and how such wait times are calculated; 3. What changes to operations, policies and procedures have been implemented to improve the efficiency and ease of use of the department's phone lines or any similar successor technology; 4. What changes to operations, policies and procedures have been implemented to address staff-to-visitor ratios; 5. What changes to operations, policies and procedures have been implemented to improve access to technology in job centers and SNAP centers; and 6. Whether the number of visitor complaints received has increased or decreased since the implementation of the plan to improve the client experience

Agency:

Human Resources Administration (HRA)

Subject(s):

Compliance

Report Type:

Delinquent Report Notice
De-escalation and Trauma-informed Training Annual Report 2021

Date Published:

2021-02-01

Description:

This report contains the number of individuals who have received the trainings required disaggregated by the positions held by such individuals.

Agency:

Human Resources Administration (HRA)

Subject(s):

Public Welfare

Report Type:

Reports - Annual

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Late Notice - Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers

De-escalation and Trauma-informed Training Annual Report 2021

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Late Notice - Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers

De-escalation and Trauma-informed Training Annual Report 2021