NYC Government Publication
Late Notice - Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers
Report including 1. What changes to operations, policies and procedures have been implemented to improve wait times; 2. The current wait times at each job center and SNAP center and how such wait times are calculated; 3. What changes to operations, policies and procedures have been implemented to improve the efficiency and ease of use of the department's phone lines or any similar successor technology; 4. What changes to operations, policies and procedures have been implemented to address staff-to-visitor ratios; 5. What changes to operations, policies and procedures have been implemented to improve access to technology in job centers and SNAP centers; and 6. Whether the number of visitor complaints received has increased or decreased since the implementation of the plan to improve the client experience
- Agency
- Subject
- Report type
- Delinquent Report Notice
- Date published
- 2021-03-16
- Language
- Calendar year
- 2021
- Required Report Name
- Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers
Items
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642_report_request20210316-30975-1evdxv3.pdf | 2021-03-16 | Download |