The Office of Constituent Services (OCS) connects New Yorkers in need with vital services for DSS-HRA-DHS programs. Services and information provided by OCS reduces the number of visits made by clients to centers and offices – improving customer service and reducing agency staff workload.
Pursuant to Local Law 20-2018, this report contains the average wait times for HRA's Job and SNAP Centers. Report indicates monthly data for a full year by month. Note that due to COVID-19 most centers were closed as of April 2020.
NYC BY THE NUMBERS: The pandemic led to staggering job losses in the city. How much were efforts to find jobs for the city’s public-assistance recipients affected?
Reports engagement status of heads of household between & including the ages of 16-24. Information disaggregated by the following categories: 1) individuals aged 16 and 17; 2) individuals aged 18-20; and 3) individuals aged 21-24, calculated both as an actual number & percentage of caseload.
Pursuant to Local Law 20-2018, this report contains the average wait times for HRA's Job and SNAP Centers. Report indicates monthly data for a full year by month. Note that due to COVID-19 most centers were closed as of April 2020.
Lists all of the emergency feeding programs in NYC and all of the quantities of applications distributed reflect a quantity of “0“reflecting HRA's focus of submitting SNAP applications electronically. Note:a number of EFAP sites were not operating during the reporting period as a result of COVID.
Reports engagement status of heads of household between & including the ages of 16-24. Information disaggregated by the following categories: 1) individuals aged 16 and 17; 2) individuals aged 18-20; and 3) individuals aged 21-24, calculated both as an actual number & percentage of caseload.
This report includes descriptive statistics by field operations location, on: the size and demographics of the client population; levels at which financial assistance and social services are requested and granted; time frames for the provision of services; and data on case closings and re-openings.