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Filtering by: Required Report Name Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers Remove constraint Required Report Name: Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers Subject(s) Compliance Remove constraint Subject(s): Compliance

  • Late Notice - Report on Progress of Plan to Improve Client Experience at Job Centers and Supplemental Nutrition Assistance Program (SNAP) Centers

    Date Published:
    2021-03-16
    Description:
    Report including 1. What changes to operations, policies and procedures have been implemented to improve wait times; 2. The current wait times at each job center and SNAP center and how such wait times are calculated; 3. What changes to operations, policies and procedures have been implemented to improve the efficiency and ease of use of the department's phone lines or any similar successor technology; 4. What changes to operations, policies and procedures have been implemented to address staff-to-visitor ratios; 5. What changes to operations, policies and procedures have been implemented to improve access to technology in job centers and SNAP centers; and 6. Whether the number of visitor complaints received has increased or decreased since the implementation of the plan to improve the client experience
    Agency:
    Human Resources Administration (HRA)
    Subject(s):
    Compliance
    Report Type:
    Delinquent Report Notice