The Office of Constituent Services (OCS) connects New Yorkers in need with vital services for DSS-HRA-DHS programs. Services and information provided by OCS reduces the number of visits made by clients to centers and offices – improving customer service and reducing agency staff workload.
Pursuant to Local Law 20-2018, this report contains the average wait times for HRA's Job and SNAP Centers. Report indicates monthly data for a full year by month. Note that due to COVID-19 most centers were closed as of April 2020.
Report on referrals to adult protective services. Each such report shall include, but not be limited to, the total number of referrals received by adult protective services during each six month period and the number of referred individuals who were determined ineligible during such six month period, disaggregated by the reasons individuals were determined ineligible, a general description of the source of the referrals, and the council district, community board, and zip code of the referred individuals
Five-year plan for providing free and low-cost civil legal services to those low-income city residents who need such services, identify obstacles to making such services available to all those who need them and describe what additional resources would be necessary to do so
Report on individuals aged 16-20 who applied for public assistance as head of household during the previous six months and of those, the total number accepted and rejected
Such report shall identify neighborhoods and populations most impacted by historical incarceration rates, analyze or assess ways in which reinvestment can reduce incarceration rates and identify opportunities for reinvestment in such communities that shall include, but not be limited to, the following: 1. Investments address the root causes of crime and preventing crime, such as housing, public health and social programs; 2. Practices, policies and community investments that avoid contact with the criminal justice system for persons in mental health crisis, struggling with substance use disorder, homelessness and extreme poverty or other situations in which a traditional law enforcement response may be unwarranted or ineffective; and 3. Proposals for legislation, reviews of prosecutorial practices and police procedures that impact any such issues.