Report including 1. What changes to operations, policies and procedures have been implemented to improve wait times; 2. The current wait times at each job center and SNAP center and how such wait times are calculated; 3. What changes to operations, policies and procedures have been implemented to improve the efficiency and ease of use of the department's phone lines or any similar successor technology; 4. What changes to operations, policies and procedures have been implemented to address staff-to-visitor ratios; 5. What changes to operations, policies and procedures have been implemented to improve access to technology in job centers and SNAP centers; and 6. Whether the number of visitor complaints received has increased or decreased since the implementation of the plan to improve the client experience
Statistical report on number of service request calls made through 311, distributed by category and agency, disaggregated by service category, status and time for resolution. Monthly service requests are available for viewing and downloading at the nyc.gov 311 Reporting webpage under the Service Requests tab.
Annual report on recycling efforts, including recycling by city agencies, recommendations additional programs/practices related to household hazardous waste, and recycling rates for all materials diverted from the residential waste stream pursuant to City and State law with cause of whatever non-compliance may exist and what action is being undertaken to assure compliance
Annual report of activities, including number of applications for correction, total actual assessed valuation of applications for correction, total number of hearings conducted, total number of applications for which reductions or remittances were offered, total actual assessed valuation of the reductions or remittances, number of accepted offers, and any planned or implemented improvements or modifications in operation.
Report on data for the previous month, including the number of complaints of illegal parking of vehicles operated on behalf of the city in locations including 1. parking in "no standing" area; 2. parking in "no stopping" area; 3. parking on sidewalk; 4. parking in crosswalk; 5. parking in front of fire hydrant; 6. parking at bus stop; 7. parking in bus lane; 8. parking in bicycle lane; 9. parking as to obstruct a driveway; and 10. double parking.
Report on the number of vehicles towed by the department in 2020 that were obstructing a sidewalk, crosswalk, fire hydrant, bicycle lane or bus lane, disaggregated by the police precinct in which such vehicles were located and by the month in which such vehicles were towed