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Date Published:: 2021-12-30
Description:: Language Access Implementation Plan/Local Law 30 of 2017 Report. Covers the fiscal years 2020 and 2021.
Agency:: Small Business Services, Department of (SBS)
Subject(s):: Accessibility, Languages, and Small Business
Report Type:: Reports - Every 3 Years

Date Published:: 2021-07-01
Description:: In accordance with Local Law 26 of 2021, two in-language call center survey campaigns were conducted from April through June 2021. Customers who called 311 were offered the opportunity to participate in a satisfaction survey after their call. Offers were made randomly, utilizing email addresses.
Agency:: Information Technology and Telecommunications, Department of (DOITT)
Subject(s):: Languages
Report Type:: Reports - Annual

Date Published:: 2021-06-28
Description:: The Department of Records and Information Services has developed its Language Access Plan to guide the agency in serving patrons who have limited English language proficiency. This plan will ensure that all patrons and prospective patrons will have access to the department’s resources.
Agency:: Records and Information Services, Department of (DORIS)
Subject(s):: Languages
Report Type:: Reports - Every 3 Years

Date Published:: 2021-06-28
Description:: This report provides an update on the agency’s implementation of its Language Access Implementation Plan, as required by Local Law 30 (2017).
Agency:: Fire Department, New York City (FDNY)
Subject(s):: Languages
Report Type:: Reports - Annual

Date Published:: 2021-06-25
Description:: A centralized and inclusive language access plan for information 311, NYC.gov, GetFood, NYC's Vaccine Finder and VAX4NYC.
Agency:: Information Technology and Telecommunications, Department of (DOITT)
Subject(s):: Languages, Government, and Accessibility
Report Type:: Reports - Annual

Date Published:: 2021-05-21
Description:: Language access is critical for New York City’s diverse communities. The city is home to approximately 3.4 million immigrants, and almost half of all New Yorkers speak a language other than English at home. Approximately a quarter of New York City’s population, or 1.8 million New Yorkers [...].
Agency:: Buildings, Department of (DOB)
Subject(s):: Languages and Accessibility
Report Type:: Plans

Date Published:: 2021-05-12
Description:: TLC's language access implementation plan update, describing how language access services will be provided to ensure meaningful access to information and direct public services, based on changes in the agency’s service population or services.
Agency:: Taxi and Limousine Commission (TLC)
Subject(s):: Languages, Transportation, and Taxicabs
Report Type:: Reports - Every 3 Years

Date Published:: 2021-05-01
Description:: The goal of the agency’s Language Access Plan is to ensure that all members of the public, regardless of their English proficiency, have access to our information, programs, and services.
Agency:: Finance, Department of (DOF)
Subject(s):: Languages and Finance
Report Type:: Plans

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