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Customer Satisfaction Surveys in Designated Citywide Languages 2021

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In accordance with Local Law 26 of 2021, two in-language call center survey campaigns were conducted from April through June 2021. Customers who called 311 were offered the opportunity to participate in a satisfaction survey after their call. Offers were made randomly, utilizing email addresses.

Sub title
  • Status Update as of July 1, 2021
Additional creators
  • 311
Report type
  • Reports - Annual
Date published
  • 2021-07-01
Fiscal year
  • 2021
Required Report Name
  • Annual Report on 311 System Customer Satisfaction Surveys