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Filtering by: Required Report Name Annual Report on Language Service Identification Protocol

Protocol for Identifying Languages spoken by 311 Customers Pursuant to Local Law 98 of 2022

Date Published:

2023-06-30

Description:

Pursuant to Local Law 98 of 2022, OTI and NYC311 published the protocol for identifying the languages spoken by customers calling into 311 in November of 2022. The protocol is available in English and in the ten designated Citywide languages on 311 Online.

Agency:

Technology and Innovation, NYC Office of (OTI)

Subject(s):

Languages, Accessibility, and Government

Report Type:

Reports - Annual