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Date Published:: 2023-06-30
Description:: Pursuant to Local Law 98 of 2022, OTI and NYC311 published the protocol for identifying the languages spoken by customers calling into 311 in November of 2022. The protocol is available in English and in the ten designated Citywide languages on 311 Online.
Agency:: Technology and Innovation, NYC Office of (OTI)
Subject(s):: Languages, Government, and Accessibility
Report Type:: Reports - Annual

Date Published:: 2022-05-25
Description:: The auditors found that CCHR complied with Local Law 25. CCHR’s website includes a translation feature at the top of the page for viewing text and essential information of the website in various languages, including the top 10 designated NYC LEP languages.
Agency:: Comptroller (COMP)
Subject(s):: Accessibility, Human Rights, and Languages
Report Type:: Other

Date Published:: 2022-04-07
Description:: ACS’s annual report on language access, per LL 30 of 2017 and Local Law 73. Contains information on the number of interpretation and translation requests, broken down by language.
Agency:: Children's Services, Administration for (ACS)
Subject(s):: Children, Languages, and Families
Report Type:: Reports - Annual

Date Published:: 2021-11-29
Description:: This Final Letter Report concerns the New York City Comptroller’s audit of the New York County District Attorney’s Office’s (DANY’s) provision of translation services. The objective of this audit was to determine whether DANY is providing translation services.
Agency:: Comptroller (COMP)
Subject(s):: Languages, Community Relations, and Data and Communications
Report Type:: Audit Report

Date Published:: 2021-11-01
Description:: This report summarizes the New York City Department of Health and Mental Hygiene's language access services.
Agency:: Health and Mental Hygiene, Department of (DOHMH)
Subject(s):: Languages and Health
Report Type:: Plans

Date Published:: 2021-07-31
Description:: BIC has developed its Language Access Plan to guide the agency in serving persons who have Limited English Proficiency (LEP). In keeping with LL 30 of 2017, BIC remains committed to developing and improving ways to maintain communications with the City’s LEP community.
Agency:: Business Integrity Commission (BIC)
Subject(s):: Languages
Report Type:: Plans

Date Published:: 2021-07-15
Description:: Fourth annual report submitted by The Mayor's Office of Immigrant Affairs (MOIA) and the Mayor's Office of Operations (Ops) to City Council in compliance with Local Law 30 of 2017.
Agency:: Immigrant Affairs, Mayor's Office of (MOIA)
Subject(s):: Languages and Accessibility
Report Type:: Reports - Annual

Date Published:: 2021-07-01
Description:: In accordance with Local Law 26 of 2021, two in-language call center survey campaigns were conducted from April through June 2021. Customers who called 311 were offered the opportunity to participate in a satisfaction survey after their call. Offers were made randomly, utilizing email addresses.
Agency:: Information Technology and Telecommunications, Department of (DOITT)
Subject(s):: Languages
Report Type:: Reports - Annual

Date Published:: 2021-06-28
Description:: The Department of Records and Information Services has developed its Language Access Plan to guide the agency in serving patrons who have limited English language proficiency. This plan will ensure that all patrons and prospective patrons will have access to the department’s resources.
Agency:: Records and Information Services, Department of (DORIS)
Subject(s):: Languages
Report Type:: Reports - Every 3 Years

Date Published:: 2021-06-28
Description:: This report provides an update on the agency’s implementation of its Language Access Implementation Plan, as required by Local Law 30 (2017).
Agency:: Fire Department, New York City (FDNY)
Subject(s):: Languages
Report Type:: Reports - Annual

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