The New York City Business Integrity Commission (“BIC”) conducted an investigation into a licensed commercial trade waste carting company in response to customer complaints of overcharging by the company, and as a result two customers received more than eighteen months of restitution.
The Department of Consumer and Worker Protection (DCWP), formerly the Department of Consumer Affairs (DCA), seeks to protect and enhance the daily economic lives of New Yorkers to help create thriving communities. The emergency rule makes it illegal to increase prices by 10 percent or more...
This month’s Spotlight takes a closer look at this group of businesses and how it fared before, during, and after the pandemic. We focus on this large cluster’s composition, trends in employment and wage income, generated tax revenues, and the market for retail space.
Department of Consumer Affairs and Council Member Rafael Espinal, Jr. held a public hearing in October 2016 to explore predatory lending in the used car industry. This report provides an overview of the public hearing that includes findings and recommendations.
Pursuant to LL51/2009, report on the effectiveness of the new law at increasing the capacity of parking for bicycles in the City's garages and parking lots including the location of bicycle parking spaces and the rate of usage of such spaces
Pursuant to Local Law 63 of 2017, this report on immigration service providers is submitted by the agency, in conjunction with the mayor's office of immigrant affairs to the Mayor and the Speaker of the City Council
Summary of Local Law 74 of 2018
Local Law 74 of 2018 (“the Law”) tasks the Department of Consumer Affairs (“DCA”) with conducting a review to determine whether it is feasible to implement a penalty mitigation program for retail establishments and food service establishments.
The campaign advertisements highlight the over-the-top approach used by dealerships such as their eye-catching low prices and assurances about financing despite your credit scores to help New Yorkers avoid a bad deal at a used car dealership.
A flyer to warn consumers about illegal price gouging for any personal or household good or any service that is needed to prevent or limit the spread of or treat the new coronavirus (COVID-19).
Scammers often take advantage of vulnerable people during times of crisis and distress. It is important that you be aware of any potential scams in order to protect yourself and your money. This publication describes common COVID-19-related scams and tips to stay safe.
In-Person Licensing and Collections Services Available By Appointment Only. For all other DCWP services, use online services at nyc.gov/dcwp or email the Division listed on the flyer.
Consumers may request at any time that a debt collector stop communicating with them permanently about a debt or alleged debt. If you are facing financial hardship due to the COVID-19 crisis, you can request that debt collection agencies stop contacting you temporarily about the debt.
Scammers often take advantage of vulnerable people during times of crisis and distress. It is important that you be aware of any potential scams in order to protect yourself and your money. This publication describes common COVID-19-related scams and tips to stay safe.
This research brief examines how COVID-19 is impacting New Yorkers' financial health in the short-term and the potential long-term impacts of not immediately addressing the uneven impact of the pandemic economy.
This report examines the virtual lease-to-own (LTO) industry in New York City, specifically focusing on those promoted by brick-and mortar businesses, and the deceptive tactics used to lure consumers into financing agreements.
After analyzing the more than 10,000 complaints about price gouging, DCWP found that the neighborhoods with the most complaints are many of the same neighborhoods that were hardest hit by COVID-19. These neighborhoods, which are majority Black and Hispanic, are already financially vulnerable.
The Identifying Information Law requires City agencies to submit comprehensive biennial reports related to their
collection, disclosure, and retention of identifying information and their privacy protection
practices.