The goal of the agency’s Language Access Plan is to ensure that all members
of the public, regardless of their English proficiency, have access to our
information, programs, and services.
This is an update on Integrated Pest Management in New York City for 2014 prepared by the New York City Department of Health and Mental Hygiene's Bureau of Veterinary and pest Control Services.
Describes goals to guarantee that all eligible persons receive appropriate benefits without undue delay or difficulty based on language. Intake and placement should take no longer for LEP clients than it does for English proficient clients.
Plan includes: Increase Safe Haven Capacity; Create Paths to New Permanent Housing; Deliver new health and mental health resources to people where they are; Deliver 24/7 Multi-Agency Outreach Response; Leverage State-of-the-Art Outreach Technology; Expand Diversion and Outreach in Our Subway System
HPD’s language access efforts ensures all have equitable access to the Agency’s services by training front-line staff, translating its website, public-facing online consumer systems, and making translators and translating services available throughout the Agency.
Plan to improve access to city services for limited English proficiency individuals and ensures that language will not be an obstacle to receiving services. The goal of this plan is to ensure that all eligible applicants and recipients receive the appropriate benefits without undue delay/difficulty.
Report on agency “equity assessments” to identify policies & practices that may be implemented to address disparate outcomes on the basis of gender, race, income & sexual orientation, and to create “equity action plans” to address these disparate outcomes. Includes Summary, plan, & assessment.
The New York City Commission on Human Rights (“The Commission”) submits this Language
Access Policy and Implementation Plan pursuant to Local Law 30 of 2017. This document is
updated as of May 2021.