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Audit of the Department of Consumer and Worker Protection’s Response to Price Gouging on Essential Products

Date Published:: 2022-02-22
Description:: The Department of Consumer and Worker Protection (DCWP), formerly the Department of Consumer Affairs (DCA), seeks to protect and enhance the daily economic lives of New Yorkers to help create thriving communities. The emergency rule makes it illegal to increase prices by 10 percent or more...
Agency:: Comptroller (COMP)
Subject(s):: Consumers, Business, and Government
Report Type:: Audit Report

Used and Abused by the Used Car Industry: Predatory Lending in the Secondhand Auto Industry

Date Published:: 2017-04-05
Description:: Department of Consumer Affairs and Council Member Rafael Espinal, Jr. held a public hearing in October 2016 to explore predatory lending in the used car industry. This report provides an overview of the public hearing that includes findings and recommendations.
Agency:: Consumer Affairs, Department of (DCA)
Subject(s):: Laws and legislation and Consumers
Report Type:: Other

Utilization of Bicycle Parking Spaces in Parking Garages and Parking Lots in New York City February to September 2010

Date Published:: 2010-11-01
Description:: Pursuant to LL51/2009, report on the effectiveness of the new law at increasing the capacity of parking for bicycles in the City's garages and parking lots including the location of bicycle parking spaces and the rate of usage of such spaces
Agency:: Consumer Affairs, Department of (DCA)
Subject(s):: Consumers, Traffic and Parking, and Statistics
Report Type:: Reports - Other (Consultant/Staff)

Immigration Assistance Service Provider Report

Date Published:: 2019-10-01
Description:: Pursuant to Local Law 63 of 2017, this report on immigration service providers is submitted by the agency, in conjunction with the mayor's office of immigrant affairs to the Mayor and the Speaker of the City Council
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Laws / Legislation

Tow Truck Industry Compliance Report

Date Published:: 2018-11-15
Description:: Pursuant to Local Law 41 of 2011, this report covers industry compliance for tow trucks with respect to violations issued.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Laws / Legislation

Penalty Mitigation Program Report (LL74 of 2018)

Date Published:: 2020-01-17
Description:: Summary of Local Law 74 of 2018 Local Law 74 of 2018 (“the Law”) tasks the Department of Consumer Affairs (“DCA”) with conducting a review to determine whether it is feasible to implement a penalty mitigation program for retail establishments and food service establishments.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Laws / Legislation

If It Sounds Too Good To Be True, It Is.

Date Published:: 2017-01-01
Description:: The campaign advertisements highlight the over-the-top approach used by dealerships such as their eye-catching low prices and assurances about financing despite your credit scores to help New Yorkers avoid a bad deal at a used car dealership.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Press Releases

Flyer for Consumers: Have you tried to buy any good or service needed to limit the spread of COVID-19?

Date Published:: 2020-03-01
Description:: A flyer to warn consumers about illegal price gouging for any personal or household good or any service that is needed to prevent or limit the spread of or treat the new coronavirus (COVID-19).
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Prices, Consumers, and COVID-19
Report Type:: Other

Important Information for New Yorkers Who Have Lost Loved Ones: Funeral Planning During COVID-19

Date Published:: 2021-10-13
Description:: A document with important tips and information when funeral planning during the COVID-19 pandemic.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Death, Consumers, and COVID-19
Report Type:: Other

National Consumer Protection Week Tips 2021

Date Published:: 2021-03-04
Description:: Scammers often take advantage of vulnerable people during times of crisis and distress. It is important that you be aware of any potential scams in order to protect yourself and your money. This publication describes common COVID-19-related scams and tips to stay safe.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers and COVID-19
Report Type:: Other

Services Available Online Only Flyer

Date Published:: 2022-04-27
Description:: In-Person Licensing and Collections Services Available By Appointment Only. For all other DCWP services, use online services at nyc.gov/dcwp or email the Division listed on the flyer.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Licenses and Permits, Consumers, and COVID-19
Report Type:: Brochures

Cease Debt Collection Communication Letter: Instructions and Template

Date Published:: 2020-07-01
Description:: Consumers may request at any time that a debt collector stop communicating with them permanently about a debt or alleged debt. If you are facing financial hardship due to the COVID-19 crisis, you can request that debt collection agencies stop contacting you temporarily about the debt.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Guides

"You Can..." Campaign

Date Published:: 2014-06-01
Description:: Campaign ads feature the success stories of real New Yorkers who got free one-on-one financial counseling at an NYC Financial Empowerment Center.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Budget and Finance and Consumers
Report Type:: Other

COVID-19 Scams and Safety Tips

Date Published:: 2020-05-20
Description:: Scammers often take advantage of vulnerable people during times of crisis and distress. It is important that you be aware of any potential scams in order to protect yourself and your money. This publication describes common COVID-19-related scams and tips to stay safe.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers and COVID-19
Report Type:: Other

Uneven Impact: What Job Loss During COVID-19 Means for New Yorkers Now and into the Future

Date Published:: 2020-12-01
Description:: This research brief examines how COVID-19 is impacting New Yorkers' financial health in the short-term and the potential long-term impacts of not immediately addressing the uneven impact of the pandemic economy.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Other

The New Rent-to-Own: More Confusing, Still Expensive, and Offered at an NYC Store Near you

Date Published:: 2021-04-29
Description:: This report examines the virtual lease-to-own (LTO) industry in New York City, specifically focusing on those promoted by brick-and mortar businesses, and the deceptive tactics used to lure consumers into financing agreements.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Other

Comparison of NYC Neighborhoods Hit Hard by COVID-19 and Price Gouging

Date Published:: 2020-11-09
Description:: After analyzing the more than 10,000 complaints about price gouging, DCWP found that the neighborhoods with the most complaints are many of the same neighborhoods that were hardest hit by COVID-19. These neighborhoods, which are majority Black and Hispanic, are already financially vulnerable.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Data / Statistics

DCA 2020 Privacy Law Agency Report

Date Published:: 2020-07-31
Description:: The Identifying Information Law requires City agencies to submit comprehensive biennial reports related to their collection, disclosure, and retention of identifying information and their privacy protection practices.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Laws / Legislation

Consumer Protection Tips for Women

Date Published:: 2021-12-15
Description:: Women face unique challenges in the workplace and marketplace. The Department of Consumer and Worker Protection created these tips to educate women about ways to protect themselves and where to turn for help.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Women and Consumers
Report Type:: Reports - Annual

Business Outreach Report pursuant to LL68 of 2015

Date Published:: 2020-06-30
Description:: This report covers all business outreach done by the agency during the time period of 6/30/2019 – 6/29/2020. It is submitted pursuant to N.Y.C. Ad. Code § 20-706.2 as added by Local Law 68 of 2015.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Reports - Annual

Lost in Translation: Findings from Examination of Language Access by Debt Collectors

Date Published:: 2019-09-01
Description:: This report highlights the lack of language access services for limited-English proficiency (LEP) consumers by debt collection agencies.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Languages, Finance, and Consumers
Report Type:: Studies

Municipal Policies for Community Wealth Building

Date Published:: 2020-08-01
Description:: This report surveys community wealth building strategies that 15 cities and regions in the U.S. and around the world are undertaking to strengthen the economic and financial health of their communities—and how powerful those approaches can be.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Other

Free Financial Counseling By Phone

Date Published:: 2020-04-01
Description:: DCWP launched this campaign to encourage New Yorkers to book an appointment for free one-on-one professional, financial counseling by phone.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers and Budget and Finance
Report Type:: Press Releases

Already At-Risk: The New Yorkers Struggling Economically Before COVID-19

Date Published:: 2020-09-01
Description:: This research brief examines the financial vulnerability of New Yorkers prior to the COVID-19 crisis to understand who is least able to cope with its economic effects. The research brief looks at three key indicators of financial health—banking access, emergency savings, and credit access.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers
Report Type:: Other

Consumer Protection Tips for Older Adults

Date Published:: 2022-08-08
Description:: Consumer protection tips for older New Yorkers to provide education on common scams and financial issues.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Aged and Consumers
Report Type:: Brochures

Consumer Protection Outreach and Educational Materials for Women

Date Published:: 2022-12-12
Description:: Women face unique challenges in the workplace and marketplace. The Department of Consumer and Worker Protection created these tips to educate women about ways to protect themselves and where to turn for help.
Agency:: Consumer and Worker Protection, Department of (DCWP)
Subject(s):: Consumers and Women
Report Type:: Reports - Annual

Mayor's Press Release: CITY RELEASES GENDER PRICING STUDY – “FROM CRADLE TO CANE: THE COST OF BEING A FEMALE CONSUMER”

Date Published:: 2015-12-17
Description:: The Mayor's Press Office releases information about notable events and actions taken by the Mayor, as well as transcripts of all media conferences, radio shows, and ceremonies that the Mayor attends.
Agency:: Mayor's Office (OM)
Subject(s):: Government, Politics and Government, and Consumers
Report Type:: Press Releases

Mayor's Press Release: MAYOR DE BLASIO AND DEPARTMENT OF CONSUMER AND WORKER PROTECTION ANNOUNCE $400K SETTLEMENT WITH T-MOBILE IN CONSUMER PROTECTION

Date Published:: 2021-06-23
Description:: The Mayor's Press Office releases information about notable events and actions taken by the Mayor, as well as transcripts of all media conferences, radio shows, and ceremonies that the Mayor attends.
Agency:: Mayor's Office (OM)
Subject(s):: Government, Politics and Government, and Consumers
Report Type:: Press Releases

Executive Order 124

Date Published:: 2009-01-12
Description:: This Executive Order by the Mayor announces the establishment of the Office of Financial Empowerment within the Department of Consumer Affairs.
Agency:: Mayor's Office (OM)
Subject(s):: Consumers and Government
Report Type:: Executive Orders

Emergency Executive Order No. 142

Date Published:: 2022-07-15
Description:: Emergency Executive Order No. 142, extends Emergency Executive Order No. 138, dated July 10, 2022, for five (5) days, if this relates to Infant Formula Shortage.
Agency:: Mayor's Office (OM)
Subject(s):: Emergency Preparedness, Food Supply, and Consumers
Report Type:: Executive Orders

Emergency Executive Order No. 174

Date Published:: 2022-08-19
Description:: Emergency Executive Order No. 174, extends Emergency Executive Order No. 169, dated August 14, 2022, for five (5) days, if this is related to Infant Formula Shortage.
Agency:: Mayor's Office (OM)
Subject(s):: Compliance, Food Supply, and Consumers
Report Type:: Executive Orders

Emergency Executive Order No. 184

Date Published:: 2022-08-29
Description:: Emergency Executive Order No. 184, extends Emergency Executive Order No. 179, dated August 24, 2022, for five (5) days, if this relates to Infant Formula Shortage.
Agency:: Mayor's Office (OM)
Subject(s):: Compliance, Food Supply, and Consumers
Report Type:: Executive Orders

DE BLASIO ADMINISTRATION LAUNCHES NYCX TO STIMULATE ECONOMIC GROWTH, CREATE JOBS AND SOLVE BIG CHALLENGES THROUGH NEW TECHNOLOGIES

Date Published:: 2017-10-19
Description:: First-ever municipal tech engagement program calls on industry to develop new technologies that transform public life, spur economic growth, improve service delivery and increase digital inclusion for all New Yorkers.
Agency:: Mayor's Office (OM)
Subject(s):: Consumers, Employment, and Data and Communications
Report Type:: Press Releases

TRANSCRIPT: MAYOR DE BLASIO HOLDS MEDIA AVAILABILITY

Date Published:: 2019-02-14
Description:: TRANSCRIPT: MAYOR DE BLASIO HOLDS MEDIA AVAILABILITY TO ADDRESS AMAZON BACKING OUT OF THE DEAL TO PUT THEIR HQ2 IN NEW YORK CITY.
Agency:: Mayor's Office (OM)
Subject(s):: Consumers, Community Relations, and Business
Report Type:: Press Releases

STATEMENT FROM MAYOR DE BLASIO ON AMAZON HQ2

Date Published:: 2019-02-14
Description:: STATEMENT FROM MAYOR DE BLASIO ON AMAZON HQ2, "We gave Amazon the opportunity to be a good neighbor and do business in the greatest city in the world. Instead of working with the community, Amazon threw away that opportunity."
Agency:: Mayor's Office (OM)
Subject(s):: Consumers, Community Relations, and Business
Report Type:: Press Releases

MAYOR DE BLASIO CELEBRATES BAN ON TOBACCO PRODUCTS IN PHARMACIES

Date Published:: 2019-01-07
Description:: New York City pharmacies – including supermarkets and big-box stores with a pharmacy section – are now prohibited from selling cigarettes and other tobacco products. The ban took effect on January 1 of this year.
Agency:: Mayor's Office (OM)
Subject(s):: Health, Public Health, and Consumers
Report Type:: Press Releases

TRANSCRIPT: MAYOR DE BLASIO DELIVERS REMARKS ON THE CITY’S NEW LAW BANNING TOBACCO SALES AT PHARMACIES

Date Published:: 2019-01-07
Description:: New York City pharmacies – including supermarkets and big-box stores with a pharmacy section – are now prohibited from selling cigarettes and other tobacco products. The ban took effect on January 1 of this year.
Agency:: Mayor's Office (OM)
Subject(s):: Health, Consumers, and Public Health
Report Type:: Press Releases

Emergency Executive Order No. 130

Date Published:: 2022-06-30
Description:: Emergency Executive Order No. 130, extends Emergency Executive Order No. 126, dated June 25, 2022, for five (5) days, if this relates to Infant Formula Shortage.
Agency:: Mayor's Office (OM)
Subject(s):: Emergency Preparedness, Compliance, and Consumers
Report Type:: Executive Orders

Emergency Executive Order No. 134

Date Published:: 2022-07-05
Description:: Emergency Executive Order No. 134, extends Emergency Executive Order No. 130, dated June 30, 2022, for five (5) days, if this relates to Infant Formula Shortage.
Agency:: Mayor's Office (OM)
Subject(s):: Emergency Preparedness, Children, and Consumers
Report Type:: Executive Orders

Emergency Executive Order No. 138

Date Published:: 2022-07-10
Description:: Emergency Executive Order No. 138, extends Emergency Executive Order No. 134, dated July 5, 2022, for five (5) days, if this relates to Infant Formula Shortage.
Agency:: Mayor's Office (OM)
Subject(s):: Emergency Preparedness, Food Supply, and Consumers
Report Type:: Executive Orders

Emergency Executive Order No. 138

Date Published:: 2022-07-10
Description:: Emergency Executive Order No. 138, extends Emergency Executive Order No. 134, dated July 5, 2022, for five (5) days, if this relates to Infant Formula Shortage.
Agency:: Mayor's Office (OM)
Subject(s):: Emergency Preparedness, Food Supply, and Consumers
Report Type:: Executive Orders

TRANSCRIPT: MAYOR DE BLASIO SIGNS EXECUTIVE ORDER TO END CITY RELIANCE ON SINGLE-USE PLASTIC

Date Published:: 2019-04-11
Description:: Mayor de Blasio signed an executive order today that will end the direct City purchase of unnecessary single-use plastics in favor of compostable or recyclable alternatives.
Agency:: Mayor's Office (OM)
Subject(s):: Consumers, Environment, and Laws and legislation
Report Type:: Press Releases

MAYOR DE BLASIO SIGNS EXECUTIVE ORDER TO END CITY RELIANCE ON SINGLE-USE PLASTIC

Date Published:: 2019-04-11
Description:: Mayor de Blasio signed an executive order today that will end the direct City purchase of unnecessary single-use plastics in favor of compostable or recyclable alternatives.
Agency:: Mayor's Office (OM)
Subject(s):: Consumers, Environment, and Laws and legislation
Report Type:: Press Releases

NYC Customer Service Newsletter - Volume 8 Issue 3

Date Published:: 2018-03-22
Description:: Customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations web site.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Consumers, Community Relations, and Compliance
Report Type:: Newsletters / Other Serial Publications

NYC Customer Service Newsletter - Volume 8 Issue 2

Date Published:: 2017-07-11
Description:: Customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations website.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government and Consumers
Report Type:: Newsletters / Other Serial Publications

Report on the Feasibility of Establishing a Penalty Mitigation Program for Food Service and Retail Establishments

Date Published:: 2020-02-19
Description:: DSNY studies the feasibility for a penalty mitigation program, in which civil penalties for notices of violations would be waived for food service establishments that donate their excess food to nonprofit organizations.
Agency:: Sanitation, Department of (DSNY)
Subject(s):: Sanitation, Food, and Consumers
Report Type:: Reports - Other (Consultant/Staff)

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