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Date Published:: 2013-12-01
Description:: This newsletter details relevant news in the customer service field for NYC since the publication of the previous issue in August 2013.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government Policy
Report Type:: Serial Publication

Date Published:: 2014-04-01
Description:: This newsletter details relevant news in the customer service field for NYC since the publication of the previous issue in December 2013.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government Policy
Report Type:: Serial Publication

Date Published:: 2014-07-01
Description:: This newsletter details relevant news in the customer service field for NYC since the publication of the previous issue in April 2014.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government Policy
Report Type:: Serial Publication

Date Published:: 2014-11-01
Description:: This newsletter details relevant news in the customer service field for NYC since the publication of the previous issue in July 2014.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government Policy
Report Type:: Serial Publication

Date Published:: 2015-06-01
Description:: This newsletter details relevant news in the customer service field for NYC since the publication of the previous issue in November 2014.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government Policy
Report Type:: Serial Publication

Date Published:: 2016-10-14
Description:: The newsletter carries customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations web site.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government Policy
Report Type:: Serial Publication

Date Published:: 2020-01-20
Description:: The PMMR provides an early update of how the City is performing four months into the fiscal year. The full-fiscal MMR, published each September, looks retrospectively at the City's performance during the prior fiscal year.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Budget and Finance
Report Type:: Budget / Finance

Date Published:: 2015-02-24
Description:: As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The Performance Indicators tables contain the following standard information for the measurements of each agency's goals.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government Policy
Report Type:: Report

Date Published:: 2017-02-06
Description:: As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The Performance Indicators tables contain the following standard information for the measurements of each agency's goals.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Finance and Budget
Report Type:: Report

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