The Office of the Public Advocate has dual roles in City government. The first is that of ombudsman, which means the office has a critical, charter-mandated constituent services function.The Public Advocate’s second key role in City government is that of a watchdog over city agencies.
The New York City Police Department creates documents that provide a critical and comprehensive look into the department's administration, structure, and policies, and makes them available to the public. This publication discusses the NYPD's work as a year in review.
This inspectors’ training manual includes “traditional” customer service training as well as material that addresses specific issues from the inspection environment and material on the Business Owner’s Bill of Rights. It focuses on two modules from "Great Service, Great City."
The Preliminary Mayor's Management Report includes hundreds of performance indicators from City agencies, and covers the first four months of the fiscal year.
The Mayor's Management Report (MMR), which is mandated by the City Charter, serves as a public account of the performance of City agencies, measuring whether they are delivering services efficiently, Review of the implementation of the statement of needs required by Charter Chapter 1, Section 204(h)
The Preliminary Mayor's Management Report includes hundreds of performance indicators from City agencies, and covers the first four months of the fiscal year, including actual versus budgeted performance plus projected performance for next year.
Agencies provide a six-month overview of how many voter registration cards have been distributed as well as how many clicks were received on individual websites transferring clients to the voter registration portal.
Agencies provide a six-month overview of how many voter registration cards have been distributed as well as how many clicks were received on individual websites transferring clients to the voter registration portal.
Reporting requirement waiver determinations made by the Report and Advisory Board Review Commission pursuant to Section 1113 of the Charter sent to the Council and the Mayor. The Commission held its meeting on January 11, 2023, and voted to approve waivers for eight reporting requirements.
Customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations website.
The Mayor's Management Report (MMR), which is mandated by the City Charter, serves as a public account of the performance of City agencies, measuring whether they are delivering services efficiently, effectively and expeditiously. The MMR is released twice a year.
The Mayor's Management Report (MMR), which is mandated by the City Charter, serves as a public account of the performance of City agencies, measuring whether they are delivering services efficiently, effectively and expeditiously. The MMR is released twice a year.
The PMMR provides an early update of how the City is performing four months into the fiscal year. The full-fiscal MMR, published each September, looks retrospectively at the City's performance during the prior fiscal year.
A report relating to outcomes of programs administered by or on behalf of the city, or funded in whole or in part by the city, that provide services to public housing residents
A report relating to outcomes of programs administered by or on behalf of the city, or funded in whole or in part by the city, that provide services to public housing residents
A report relating to outcomes of programs administered by or on behalf of the city, or funded in whole or in part by the city, that provide services to public housing residents