NYC Law Department's Language Access Implementation Plan for 2024 outlines how the agency will provide services to individuals with limited English proficiency (LEP).
New Yorkers. LL 30 requires covered agencies to appoint language access coordinators, translate
commonly distributed documents into the ten (10) designated languages, provide telephonic
interpretation in at least 100 languages, and develop and implement a language acce ss
implementation plan. As req
Pursuant to Local Law 98 of 2022, OTI and NYC311 published the protocol for identifying the languages spoken by customers calling into 311 in November of 2022. The protocol is available in English and in the ten designated Citywide languages on 311 Online.
The auditors found that CCHR complied with Local Law 25. CCHR’s website includes a translation feature at the top of the page for viewing text and essential information of the website in various languages, including the top 10 designated NYC LEP languages.
Fourth annual report submitted by The Mayor's Office of Immigrant Affairs (MOIA) and the Mayor's Office of Operations (Ops) to City Council in compliance with Local Law 30 of 2017.
Language access is critical for New York City’s diverse communities. The city is home to approximately 3.4 million immigrants, and almost half of all New Yorkers speak a language other than English at home. Approximately a quarter of New York City’s population, or 1.8 million New Yorkers [...].