Standardized customer service training curriculum to be used, to the extent practicable, by relevant agencies for training agency inspectors. After 2013, report shall provide any substantive changes to the standardized customer service training curriculum and shall report the number of agency inspector training programs that were reviewed and the number of such programs that were certified by the office of operations during the prior year
Statistical report on number of service request calls made through 311, distributed by category and agency, disaggregated by service category, status and time for resolution. Monthly service requests are available for viewing and downloading at the nyc.gov 311 Reporting webpage under the Service Requests tab.
Report including information on the number of summonses the department issued in the last 6 months in connection with the improper use of city-issued parking permits, disaggregated by the section of the New York city traffic rules that was violated