NYC Government Publication
A Study on the Compliance of New York City Agencies with Executive Order 120 and Recommendations for Enhancing Citywide Language Access (7R11-078S)
This IT audit and research report is a study on the compliance of New York City Agencies with Executive Order 120 and makes recommendations for enhancing citywide language access. It was determined that the agencies reviewed (CCRB, CCHR, DCP, DOT, and TLC) were generally in compliance with EO 120 and have taken reasonable measures to promote compliance and to expand language access to limited english proficiency (LEP) customers. General recommendations were made regarding consistency of services, improvement of public outreach, and formalization of language access training.
- Agency
- Subject
- Report type
- Audit Report
- Date published
- 2010-12-26
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2025_A_Study_on_the_Compliance_of_New_York_City_Agencies_with_Executive_Order_120_and_Recommendations_for_Enhancing_Citywide_Language_Access.pdf | 2020-05-05 | Download |