NYC Government Publication
Customer Satisfaction Surveys in Designated Citywide Languages
In accordance with Local Law 26 of 2021 in relation to 311 conducting customer satisfaction surveys in designated citywide languages, this report is the second annual summary required by that law regarding the overall level of satisfaction with 311 call intake disaggregated by language.
- Sub title
- 2024 Final Results
- Agency
- Subject
- Report type
- Reports - Annual
- Date published
- 2025-07-01
- Language
- Calendar year
- 2024
- Mandated Report Name
- Annual Report on 311 System Customer Satisfaction Surveys
Items
Thumbnail | Title | Date Uploaded | Actions |
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2024_NYC311_Call_Center_CSAT_Annual_Report_June_2025.pdf | 2025-07-01 | Download |