NYC Government Publication

In accordance with Local Law 26 of 2021 in relation to 311 conducting customer satisfaction surveys in designated citywide languages, this report is the second annual summary required by that law regarding the overall level of satisfaction with 311 call intake disaggregated by language.

Sub title

• 2024 Final Results

Agency

• Technology and Innovation, NYC Office of (OTI)

Subject

• Government
• Data and Communications

Report type

• Reports - Annual

Date published

• 2025-07-01

Language

• English

Calendar year

• 2024

Mandated Report Name

• Annual Report on 311 System Customer Satisfaction Surveys

Items

Thumbnail	Title	Date Uploaded	Actions
	2024_NYC311_Call_Center_CSAT_Annual_Report_June_2025.pdf	2025-07-01	Download