NYC Government Publication

This audit determined how well the Department of Information Technology and Telecommunications 311 Citizen Service Center received calls, with an average wait time of 8 seconds per call, and answered 90 percent of those calls within 30 seconds.

Agency

• Comptroller (COMP)

Subject

• Finance and Budget

Report type

• Audit Report

Date published

• 2005-06-30

Items

Thumbnail	Title	Date Uploaded	Actions
	1516_EFFECTIVENESS_OF_THE_311_CITIZEN_SERVICE_CENTER_AS_ADMINISTER_BY_THE_DEPARTMENT_OF_INFORMATION_TECHNOLOGY_AND_TELECOMMUNICATIONS.pdf	2020-05-04	Download