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NYC Government Publication
Effectiveness of the 311 Citizen Service Center as Administered by the Department of Information Technology And Telecommunications MJ05-094A June 30, 2005
This audit determined how well the Department of Information Technology and Telecommunications 311 Citizen Service Center received calls, with an average wait time of 8 seconds per call, and answered 90 percent of those calls within 30 seconds.
- Agency
- Subject
- Report type
- Audit Report
- Date published
- 2005-06-30
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1516_EFFECTIVENESS_OF_THE_311_CITIZEN_SERVICE_CENTER_AS_ADMINISTER_BY_THE_DEPARTMENT_OF_INFORMATION_TECHNOLOGY_AND_TELECOMMUNICATIONS.pdf | 2020-05-04 | Download |