NYC Government Publication
Audit Report on Vendor Contracts with New York City Transit to Provide Access-A-Ride Services (ME09-078A)
An audit report was filed on July 28, 2009 on Vendor Contracts with New York City Transit to provide Access-A-Ride Services. The audit determined whether the New York City Transit Authority (NYCT) adequately monitored Access-A-Ride vendors' compliance with certain key contract provisions. It was determined that 6.3 percent of the 5.8 million assigned trips were no-shows. Otherwise, NYCT generally monitored the compliance of its vendors with key contract provisions. However, improvements were needed in NYCT's monitoring and handling of no-show incidents and complaints. Recommendations were made to rectify these issues.
- Agency
- Subject
- Report type
- Audit Report
- Date published
- 2009-07-28
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6870_Audit_Report_on_Vendor_Contracts_with_New_York_City_Transit_to_Provide_Access_A_Ride_Services.pdf | 2020-05-08 | Download |