I. Agency Name and Agency Language Access Coordinator
New York City Business Integrity Commission
Language Access Coordinator: Christy Capolongo, Deputy Director of Licensing
an audit of the Bronx County District Attorney’s Office’s (BXDA’s) compliance with relevant laws, standards, and guidelines regarding the provision of language access services to the non-English Language Preference (NELP) population.
audit of the Queens County District Attorney’s Office’s (QCDA’s) compliance with relevant laws, standards, and guidelines regarding the provision of language access services to the non-English Language Preference (NELP) population.
an audit of the Richmond County District Attorney’s Office’s (RCDA’s) compliance with relevant laws, standards, and guidelines regarding the provision of language access services to the non-English Language Preference (NELP) population.
Pursuant to Local Law 98 of 2022, OTI and NYC311 published the protocol for identifying the languages spoken by customers calling into 311 in November of 2022. The protocol is available in English and in the ten designated Citywide languages on 311 Online.
The auditors found that CCHR complied with Local Law 25. CCHR’s website includes a translation feature at the top of the page for viewing text and essential information of the website in various languages, including the top 10 designated NYC LEP languages.
ACS’s annual report on language access, per LL 30 of 2017 and Local Law 73. Contains information on the number of interpretation and translation requests, broken down by language.
This Final Letter Report concerns the New York City Comptroller’s audit of the New York County District Attorney’s Office’s (DANY’s) provision of translation services. The objective of this audit was to determine whether DANY is providing translation services.
BIC has developed its Language Access Plan to guide the agency in serving persons who have Limited English Proficiency (LEP). In keeping with LL 30 of
2017, BIC remains committed to developing and improving ways to maintain communications
with the City’s LEP community.
Fourth annual report submitted by The Mayor's Office of Immigrant Affairs (MOIA) and the Mayor's Office of Operations (Ops) to City Council in compliance with Local Law 30 of 2017.
In accordance with Local Law 26 of 2021, two in-language call center survey campaigns were conducted from April through June 2021. Customers who called 311 were offered the opportunity to participate in a satisfaction survey after their call. Offers were made randomly, utilizing email addresses.
Local Law 30 requires covered agencies to update its language access implementation plan, based on changes in the agency’s service population or services, at least every three years and publish such implementation plan on its website.
The Department of Records and Information Services has developed its Language Access Plan to guide the agency in serving patrons who have limited English language proficiency. This plan will ensure that all patrons and prospective patrons will have access to the department’s resources.
Local Law 30 of 2017 mandates that City agencies create a language access implementation plan in order to ensure meaningful language access to their services. This is NYCEM's Language Access Policy, updated in 2021.
Language Access Plan that provides information the agency's work and efforts to ensure that limited English is not an obstacle for older adults who are served by DFTA.
This plan explains how the Mayor's Office of Media and Entertainment intends to make its programs accessible to people with limited English proficiency.
Language access is critical for New York City’s diverse communities. The city is home to approximately 3.4 million immigrants, and almost half of all New Yorkers speak a language other than English at home. Approximately a quarter of New York City’s population, or 1.8 million New Yorkers [...].
TLC's language access implementation plan update, describing how language access services will be provided to ensure meaningful access to information and direct public services, based on changes in the agency’s service population or services.
The goal of the agency’s Language Access Plan is to ensure that all members
of the public, regardless of their English proficiency, have access to our
information, programs, and services.
Implementation Plan to guide the agency in providing agency-wide language services according to Mayoral Citywide initiatives, Local Laws and Executive Orders.
The Commission's Language Access Policy and Implementation Plan (LAIP) outlines the language access resources available to limited English proficient New Yorkers to access programs and initiatives.
NYC DOP's Language Implementation Plan for 2021 detailing efforts made for the provision of language access to our clients and the public, where appropriate.
This annual report provides an update on the agency’s implementation of its Language Access Implementation Plan, as required by Local Law 30 (2017). The report covers activity during calendar year 2019. This report also addresses updates for agencies covered by Local Law 73 (2003).
The NYC OCME's 2019 Language Access Plan was created to ensure that the OCME is in compliance with Executive Order 120 and continues to comply with Local Law 30. The plan details the different ways that the OCME provides information to members of the public who are limited English-proficient.
This annual report provides an update on the agency’s implementation of its Language Access Implementation Plan, as required by Local Law 30 (2017). The report covers activity during calendar year 2019.
This annual report provides an update on the agency’s implementation of its Language Access Implementation Plan, as required by Local Law 30 (2017). The report covers activity during Calendar Year 2019.
ACS’s annual report on language access, per LL 30 of 2017 and Local Law 73. Contains information on the number of interpretation and translation requests, broken down by language.
This report outlines the methodology for determining how the New York City Civic Engagement Commission (NYC CEC) will provide interpretation services at poll sites for limited English proficient
voters in the November 2020 election and beyond.
Annual report provides an update on the agency's implementation of its Language Access Implementation Plan, as required by Local Law 30 (2017). The report covers activity during Calendar Year 2019.
The purpose of the Language Access Policy is to establish guidelines for ensuring equitable service ans access for individuals with limited proficiency (LEP). DDC recognizes the importance of effective and accurate communication between our agency and the city we serve.
HPD language access plan ensures that all Limited English Proficient (“LEP”) persons have equitable access to services and to comply with other goals outlined in the Agency’s Language Access Plan.
In response to Local Law 37 of 2018, ACS conducted a study regarding language needs of children in foster care. This report describes the language study that ACS conducted, and it provides a summary of key findings from that study. It also outlines ACS's continuing work to respond to language needs.
Report on the Comptroller's audit of the NYC DEP's compliance with Local Law 25 of 2016, which governs the translation of websites of new York city agencies.
This Letter Report concerns the New York City Comptroller’s audit of the New York City Department of Health and Mental Hygiene’s (DOHMH’s) compliance with Local Law 25, which governs the translation of websites of New York City agencies.
Audit of the DOB to determine compliance with Local Law 65, which is intended to make City agencies' business-inspection protocols and interactions accessible to immigrants and non-English speakers.
An Audit of the Department of Buildings to determine whether DOB is in compliance with Local Law 30 which requires that City agencies providing direct or emergency services to the public creating a language access implementation plan and ensure meaningful language access to their services.
Audit of the NYC Department of Consumer Affairs to determine whether DCA is in compliance with Local Law 30, which requires that City Agencies providing direct or emergency services to the public create a language access implementation plan and to ensure meaningful language access to their services.
MOIA's Language Access Implementation Plan describes, per Local Law 30, the Office's resources, processes, plan, and goals for ensuring that language access is promoted across the Office and interactions with New Yorkers with limited English proficiency (LEP).
This annual report provides an update on the agency’s implementation of its Language Access
Implementation Plan, as required by Local Law 30 (2017). The report covers activity during calendar
year 2018.
This report also addresses updates for agencies covered by Local Law 73 (2003).
Mayor de Blasio and Schools Chancellor Richard A. Carranza kicked off the first day of Pre-K and 3-K for All applications by announcing that 47 new pre-K Dual Language programs will open across the City this fall. With transcript.
The first Local Law 30 Report provides an overview of MOIA's implementation efforts; the names and titles of agencies' language access coordinators; agencies' language access implementation plans; information regarding how members of the public can submit language access inquiries.
The Department of Records and Information Services has developed its Language Access Plan to guide the agency in serving patrons who have limited English language proficiency. This plan will ensure that all patrons and prospective patrons will have access to the department’s resources.
Local Law 30 of 2017 mandates that City agencies create a language access implementation plan in order to ensure meaningful language access to their services. This is NYCEM's Language Access Policy, updated in 2018.
The objective of this audit was to determine whether the Department of Consumer Affairs (DCA) is complying with Local Law 25, which is intended to make City agencies, and ultimately the City as a whole, more accessible to foreign-born residents whose primary language is not English.
Audit to determine whether NYCEM is complying with Local Law 25, intended to make City agencies and ultimately the City as a whole more accessible to foreign born residence whose primary language is not English. One in a series of audits conducted on compliance with Local Law 25.
The goal of the Department of Environmental Protection’s policy around Language Access, is to provide meaningful language access to customers who interact with the agency for essential services and information, based on at least the ten designated citywide languages
TLC's Language Access Plan includes policies which help ensure all information an individual would need to get or maintain a TLC license is translated into the top ten list of citywide designated languages.
The goal of the Department of Finance’s Language Access Plan is to ensure that all members of the public, regardless of their English proficiency, have access to our information, programs, and services. This goal supports the four pillars of DOF’s mission statement: transparency, fairness, efficienc
Implementation Plan to guide the agency in providing agency-wide language services according to Mayoral Citywide initiatives, Local Laws and Executive Orders.
The New York City Commission on Human Rights (“The Commission”) submits this Language
Access Policy and Implementation Plan pursuant to Local Law 30 of 2017. This document is
updated as of April 2018.
DCAS established the following guiding principles for the Language Access Implementation Plan: 1. Communicate effectively with all DCAS customers; 2. Ensure persons with LEPs are accommodated and respected; 3. Provide translation and interpretation services to the public seeking core DCAS services
The Mayor's Press Office releases information about notable events and actions taken by the Mayor, as well as transcripts of all media conferences, radio shows, and ceremonies that the Mayor attends.
The Mayor's Press Office releases information about notable events and actions taken by the Mayor, as well as transcripts of all media conferences, radio shows, and ceremonies that the Mayor attends.
Local Law 30 of 2017 creates a centralized language access policy for New York City. Local Law 30 mandates that City agencies create a language access implementation plan in order to ensure meaningful language access to their services. This is the NYCEM Language Access Policy, updated in 2015.
Press releases are designed to inform the public of an upcoming/ongoing emergency or special event. Some emergencies include coastal storms, nor'easters, and extreme heat. Releases also highlight special events including Ready New York presentations and other community preparedness initiatives
The New York City Department for the Aging Language Access Plan complies with Local Law 73 and Executive Order No. 120 of July 2008, titled Citywide Policy on Language Access to Ensure the Effective Delivery of City Services. DFTA has had a Language Access policy and plan since fiscal 2009. This upd
Local Law 30 creates a centralized language access policy for New York City. Local Law 30 mandates that City agencies create a language access implementation plan in order to ensure meaningful language access to their services. This is the 2009 OEM Language Access Policy.