Report on implementation of requirements of the section, including an evaluation of the quality of services delivered to community districts and recommendations
Agencies provide a six-month overview of how many voter registration cards have been distributed as well as how many clicks were received on individual websites transferring clients to the voter registration portal.
Monthly statistical report from different agencies, with a focus on temporary emergency housing assistance for low-income families. Under Local Law 37, agencies are required to submit a monthly statistical report on temporary emergency housing assistance for low-income families.
The Preliminary Mayor's Management Report includes hundreds of performance indicators from City agencies, and covers the first four months of the fiscal year.
The PMMR provides an early update of how the City is performing four months into the fiscal year. The full-fiscal MMR, published each September, looks retrospectively at the City's performance during the prior fiscal year.
Monthly statistical report from different agencies, with a focus on temporary emergency housing assistance for low-income families. Under Local Law 37, agencies are required to submit a monthly statistical report on temporary emergency housing assistance for low-income families.
In 2019, Mayor Bill de Blasio issued Executive Order 47, requiring City agencies, and the NYC Department of Education, NYC Health + Hospitals, and NYCHA, to spend at least half of their annual print and digital advertising budgets on community and ethnic media outlets. This is the FY2020 report.
Contains results of an annual review of forms issued by named agencies (ACS, DFTA, DOE, DOHMH, DSS/HRA/DHS, DYCD) that meet the criteria set forth in Local Laws 126, 127, 128 of 2016. The report notes if a form is eligible for updating and, if not, presents reasons why it cannot be.
The Automated Decision Systems Task Force was required by Local Law 49 of 2018. The Task Force's recommendations, which relate to how the City manages these systems, are included in this report.
The Mayor's Management Report (MMR), which is mandated by the City Charter, serves as a public account of the performance of City agencies, measuring whether they are delivering services efficiently, effectively and expeditiously. The MMR is released twice a year.
LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
The Mayor's Management Report (MMR) serves as a public account of City agencies' performance, measuring if they are delivering services efficiently and effectively. The PMMR provides an early update of how the City is performing four months into the fiscal year.
LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
This inspectors’ training manual includes “traditional” customer service training as well as material that addresses specific issues from the inspection environment and material on the Business Owner’s Bill of Rights. It focuses on two modules from "Great Service, Great City."
This report contains data on services provided to New York City Housing Authority (NYCHA) residents, as required by Local Law 163 of 2016. The Mayor’s Office of Operations compiled this report from data submitted by nine City agencies and offices.
Contains results of an annual review of forms issued by named agencies (ACS, DFTA, DOE, DOHMH, DSS/HRA/DHS, DYCD) that meet the criteria set forth in Local Laws 126, 127, 128 of 2016. The report notes if a form is eligible for updating and, if not, presents reasons why it cannot be.
LL 23 of 2015 requires the Mayor’s Office of Operations to collect and report specified data from a certain set of agencies that provide services to veterans, by category of benefit available to veterans and by veterans’ borough of residence. This information is contained within this report.
As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period, from July through June. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The Charter provisions governing the submission of the MMR can be viewed on the Mayor's Office of Operations' website at www.nyc.gov/mmr.
The MMR and PMMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 45 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency.
Customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations web site.
As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The Performance Indicators tables contain the following standard information for the measurements of each agency's goals.
LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The Performance Indicators tables contain the following standard information for the measurements of each agency's goals.
LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations website.
LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The Performance Indicators tables contain the following standard information for the measurements of each agency's goals.
The newsletter carries customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations web site.
As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The Performance Indicators tables contain the following standard information for the measurements of each agency's goals.
LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
This report is an analysis of social conditions across New York City, including geographic and demographic breakdowns, changes over time, and the Mayor's plan for responding to problems highlighted in the report.
LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The Performance Indicators tables contain the following standard information for the measurements of each agency's goals.
LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
As mandated by Section 12 of the New York City Charter, the Mayor reports to the public and the City Council twice yearly on the performance of municipal agencies in delivering services. The Preliminary Mayor's Management Report (PMMR) covers performance for the first four months of the fiscal year, from July through October. The annual Mayor's Management Report (MMR) covers the twelve-month fiscal year period. The PMMR and MMR cover the operations of City agencies that report directly to the Mayor. Three additional non-Mayoral agencies are included, for a total of 44 agencies and organizations. Activities that have direct impact on New Yorkers - including the provision of support services to other agencies - are the focus of the report. The report is organized by agency around a set of services listed at the beginning of each agency chapter. Within service areas, goals articulate the agency's aspirations. The services and goals were developed through collaboration between the Office of Operations and the senior managers of each agency. The Performance Indicators tables contain the following standard information for the measurements of each agency's goals.
The Mayor's Management Report (MMR), which is mandated by the City Charter, serves as a public account of the performance of City agencies, measuring whether they are delivering services efficiently, effectively and expeditiously. The MMR is released twice a year.
This is the City's Fiscal 2014 Preliminary Mayor's Management Report (PMMR). The report contains information and data tables describing the performance of the City and its agencies during the reporting period. The MMR, mandated by Section 12 of the City Charter and serving as a public report card on City services affecting New Yorkers, is released twice a year (PMMR and MMR). The PMMR provides an early update of how the City is performing four months into the fiscal year, from July through October. The annual MMR, containing additional narrative and charts, is published in September to look at the City's performance for the recently ended fiscal year (July through June), in comparison to annual plans and previous years' performance. Agency submitted date as February 1, 2014.