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Mayor's Management Report (2014)

Date Published:: 2014-09-17
Description:: The Mayor's Management Report (MMR), which is mandated by the City Charter, serves as a public account of the performance of City agencies, measuring whether they are delivering services efficiently, effectively and expeditiously. The MMR is released twice a year.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Budget and Finance
Report Type:: Budget / Finance

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Date Published:: 2015-08-14
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Reports - Other (Consultant/Staff)

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Date Published:: 2016-02-15
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Reports - Other (Consultant/Staff)

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Date Published:: 2016-08-16
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Reports - Other (Consultant/Staff)

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Date Published:: 2017-02-15
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Reports - Other (Consultant/Staff)

NYC Customer Service Newsletter - Volume 8 Issue 2

Date Published:: 2017-07-11
Description:: Customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations website.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government and Consumers
Report Type:: Newsletters / Other Serial Publications

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Date Published:: 2017-08-15
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Adjudications / Decisions

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Date Published:: 2018-02-15
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Reports - Other (Consultant/Staff)

NYC Customer Service Newsletter - Volume 8 Issue 3

Date Published:: 2018-03-22
Description:: Customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations web site.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Consumers, Community Relations, and Compliance
Report Type:: Newsletters / Other Serial Publications

2017 Veterans Services Report

Date Published:: 2018-09-28
Description:: LL 23 of 2015 requires the Mayor’s Office of Operations to collect and report specified data from a certain set of agencies that provide services to veterans, by category of benefit available to veterans and by veterans’ borough of residence. This information is contained within this report.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Veterans
Report Type:: Reports - Annual

Annual Report on Demographic Forms 2018

Date Published:: 2018-12-27
Description:: Contains results of an annual review of forms issued by named agencies (ACS, DFTA, DOE, DOHMH, DSS/HRA/DHS, DYCD) that meet the criteria set forth in Local Laws 126, 127, 128 of 2016. The report notes if a form is eligible for updating and, if not, presents reasons why it cannot be.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: LGBTQ (Lesbian / Gay / Bisexual / Transgender / Queer or Questioning) and Demography and Population
Report Type:: Reports - Annual

Standardized Customer Service Training Curriculum for Inspectors

Date Published:: 2018-12-31
Description:: This inspectors’ training manual includes “traditional” customer service training as well as material that addresses specific issues from the inspection environment and material on the Business Owner’s Bill of Rights. It focuses on two modules from "Great Service, Great City."
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Health and Government
Report Type:: Other

Report on Local Law 163 of 2016: Data on Services Provided to NYCHA Residents

Date Published:: 2018-12-31
Description:: This report contains data on services provided to New York City Housing Authority (NYCHA) residents, as required by Local Law 163 of 2016. The Mayor’s Office of Operations compiled this report from data submitted by nine City agencies and offices.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Housing and Housing - Low Income
Report Type:: Reports - Annual

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Date Published:: 2019-02-15
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Reports - Other (Consultant/Staff)

2019 Preliminary Mayor's Management Report

Date Published:: 2019-02-21
Description:: The Mayor's Management Report (MMR) serves as a public account of City agencies' performance, measuring if they are delivering services efficiently and effectively. The PMMR provides an early update of how the City is performing four months into the fiscal year.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Mayor (Name), Politics and Government, and Data and Communications
Report Type:: Reports - Annual

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Date Published:: 2019-08-15
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Reports - Other (Consultant/Staff)

Mayor's Management Report (2019)

Date Published:: 2019-09-17
Description:: The Mayor's Management Report (MMR), which is mandated by the City Charter, serves as a public account of the performance of City agencies, measuring whether they are delivering services efficiently, effectively and expeditiously. The MMR is released twice a year.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Budget and Finance
Report Type:: Budget / Finance

Agency Services to Veterans (2019)

Date Published:: 2019-10-11
Description:: Local Law 23 requires the Mayor’s Office of Operations to collect and report specified data from a certain set of agencies that provide services to veterans, by category of benefit available to veterans and by veterans’ borough of residence.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Veterans
Report Type:: Reports - Annual

Automated Decision Systems Task Force Report

Date Published:: 2019-11-18
Description:: The Automated Decision Systems Task Force was required by Local Law 49 of 2018. The Task Force's recommendations, which relate to how the City manages these systems, are included in this report.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Data and Communications
Report Type:: Other

Annual Report on Demographic Forms 2019

Date Published:: 2019-12-26
Description:: Contains results of an annual review of forms issued by named agencies (ACS, DFTA, DOE, DOHMH, DSS/HRA/DHS, DYCD) that meet the criteria set forth in Local Laws 126, 127, 128 of 2016. The report notes if a form is eligible for updating and, if not, presents reasons why it cannot be.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: LGBTQ (Lesbian / Gay / Bisexual / Transgender / Queer or Questioning) and Demography and Population
Report Type:: Reports - Annual

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Mayor's Management Report (2014)

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

NYC Customer Service Newsletter - Volume 8 Issue 2

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

NYC Customer Service Newsletter - Volume 8 Issue 3

2017 Veterans Services Report

Annual Report on Demographic Forms 2018

Standardized Customer Service Training Curriculum for Inspectors

Report on Local Law 163 of 2016: Data on Services Provided to NYCHA Residents

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

2019 Preliminary Mayor's Management Report

Agency-Based Voter Registration Under LL29 of 2000, Mayoral Directive One of 2014, LL 61 of 2014, and LL63 of 2014

Mayor's Management Report (2019)

Agency Services to Veterans (2019)

Automated Decision Systems Task Force Report

Annual Report on Demographic Forms 2019

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