Search - Government Publications Portal

Date Published:: 2018-12-31
Description:: This inspectors’ training manual includes “traditional” customer service training as well as material that addresses specific issues from the inspection environment and material on the Business Owner’s Bill of Rights. It focuses on two modules from "Great Service, Great City."
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Health and Government
Report Type:: Other

Date Published:: 2019-02-15
Description:: LL29 of 2000 requires some agencies to offer voter registration in their work with the public. Mayoral Directive One of 2014 strengthened LL29, and put a structure in place to monitor efforts, and LLs 61 and 63 of 2014 increased the number of agencies required to offer voter registration.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Government - Citizen participation
Report Type:: Reports - Other (Consultant/Staff)

Date Published:: 2018-12-31
Description:: This report contains data on services provided to New York City Housing Authority (NYCHA) residents, as required by Local Law 163 of 2016. The Mayor’s Office of Operations compiled this report from data submitted by nine City agencies and offices.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Housing and Housing - Low Income
Report Type:: Reports - Annual

Date Published:: 2018-12-27
Description:: Contains results of an annual review of forms issued by named agencies (ACS, DFTA, DOE, DOHMH, DSS/HRA/DHS, DYCD) that meet the criteria set forth in Local Laws 126, 127, 128 of 2016. The report notes if a form is eligible for updating and, if not, presents reasons why it cannot be.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: LGBTQ (Lesbian / Gay / Bisexual / Transgender / Queer or Questioning) and Demography and Population
Report Type:: Reports - Annual

Date Published:: 2018-03-22
Description:: Customer service related articles from various agencies and, where applicable, includes photos, tables and charts as well as agency contact information. The newsletter is distributed primarily to agency Customer Service Liaisons and is also posted online on the Mayor's Office of Operations web site.
Agency:: Operations, Mayor's Office of (OPS)
Subject(s):: Consumers, Community Relations, and Compliance
Report Type:: Newsletters / Other Serial Publications

Search Results